Ready to begin a rewarding career?

Join our dedicated team at Monte Care and make a meaningful difference in the lives of others, while growing your career in a supportive and rewarding environment.

We welcome

Support Workers (personal or domestic assistance)
Registered Nurses and Nursing undergraduates (overseas studies and experience welcome), or wishing to obtain their registration with AHPRA
Assistant in Nursing, Enrolled Nurses (students welcome)
Holders of a course or studying a course in Health Services, Community Services, Disability Care, Aged Care, Psychology, Mental Health, Allied Health Assistance, Community and Home Care, Dementia Care, Manual Handling, and other similar courses (overseas study welcome)

Making a tangible difference

Ready to take the next step in your career with Monte Care? We’re excited to hear from you!

Start by downloading our application form, carefully complete all the necessary details, and then submit the completed form through our online careers form below or by emailing us at info@montecare.com.au. This is your chance to join a team that values compassion, dedication, and professional growth. We can’t wait to welcome you to Monte Care and work together to make a real difference in the lives of those we support.

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Have not yet applied for an Aged Care Support at Home Package?

These simple steps may help you.

STEP 1: Check your eligibility

You must be over 65 years or older; or
You must be 50 years or older if you identify as an Aboriginal or Torres Strait Islander person,

and are in need of services to support you to stay at home.

STEP 2: Make a request for an Aged Care assessment for a Support at Home Package with My Aged Care via:

Online: myagedcare.com.au – the application takes 10 – 15 minutes
Phone: 1800 200 422 – there are support options available if you need assistance on the call.
In person – make an appointment with an Aged Care Specialist Officer (ACSO) at a Services Australia centre or by calling 1800 227 475.

STEP 3: Complete the application form

You may complete the application yourself or with the help of another person as your supporter.

3.1 What will I be asked when I apply?

You will be asked some simple questions about your current situation and your goals to check if you meet the requirements for an assessment. As such, you will be asked about:

your health
how you’re managing at home
any support you’re currently receiving
what could help you live well (e.g. to maintain a healthy lifestyle, do more of the things you enjoy or get around more easily).

If you meet the requirements for an assessment, you will be asked for a few more details to complete your application.

Once your application is complete, you will get a call from an assessment organisation to discuss your needs and, depending on the outcome of the discussion, arrange a date for the assessment that is carried out in your home or at other locations or via telehealth.

STEP 4: Prepare for your assessment meeting

The assessor will ask to see some documents. Make sure that you have the following documents and information:

your Medicare card and one other form of ID – such as driver’s license, healthcare card, passport or DVA card
a copy of any referrals from your doctor
contact details for your GP or other health professionals
information on any support you receive
information you already have about aged care services that you may want to discuss.

Your assessor will ask you about:

what support you already have, and if it will continue
your lifestyle and health, including any concerns you may have
how you’re going with completing daily tasks and activities around the home
if you have problems with your memory
any issues relating to home and personal safety
family, community, and cultural activities
speaking to your GP or other health professionals.

4.1 Your Support Plan

Your assessor will work with you to develop your support plan

Your support plan sets out the care and services that will best help you. It may also contain things that help you regain confidence and the ability to resume daily activities – it records what’s discussed and agreed during your assessment such as:

your strengths
your difficulties
your goals
what you would like to achieve
what preferences you have for your services.

STEP 5: Your assessment result

If you are approved for Support at Home, the assessment organisation will send you (and, where relevant, your registered supporter) by post or email a Notice of Decision letter. You can also view your support plan by logging into your My Aged Care Online Account.

5.1 Notice of Decision Letter

The Notice of Decision letter contains:

information about the services you’re approved to receive
approval for any short-term support, if applicable
the reasons and evidence supporting the assessor’s decision
your rights to have the decision reviewed if you disagree with it
a copy of your Support Plan.

5.2 Support at Home Priority System

You will be placed in the Support at Home Priority System until you are allocated with a Support at Home your budget or funding. This means you will be placed on a waitlist (based on your needs and circumstances).

The wait time for funding depends on the date of approval, your Priority Category, based on the information collected during your aged care assessment, and if you’re approved for a short-term pathway. The higher your priority category, the less time you will have to wait to start receiving your approved funding.

The Support at Home Priority System allocates funding based on the following categories:

Urgent
High
Medium
Standard

If you’re actively seeking care when you’re approved, you will be automatically placed in the Support at Home Priority System. Your status will be set as ‘seeking services’ and you will receive funding as soon as it becomes available.

In some instances, you may get access to AT-HM funding while waiting for Support at Home ongoing funding.

5.3 Assistive Technology – Home Modifications (AT-HM)

If you have been approved to receive funding through the AT-HM scheme, it uses separate priority systems to allocate funding:

immediate
high
medium
standard.

5.4 Interim Funding

When wait times for ongoing funding in the Support at Home Priority System are longer than expected, you may be assigned interim funding, which means 60% of your approved funding will be allocated, allowing you to receive the most critical services to help you remain living at home. The rest of your budget is assigned as soon as funding is available.

STEP 6: Budget or Funding Approval

You will receive a letter telling you that you’ve been allocated Support at Home funding, including information about any short-term pathway approvals.

You have 56 days from the date of your letter to enter into a service agreement with your chosen provider and start services. You can contact My Aged Care for a 28-day extension if you need more time to find a suitable provider.

If you do not enter into a service agreement and start services within that period, your funding will be withdrawn. It will then be allocated to the next person on the Support at Home Priority System. You can re-join the Support at Home Priority System by calling My Aged Care.

STEP 7: Your Support at Home package and your Referral Code

A referral code is your unique reference number for receiving services. You give the referral code to your chosen provider. With the code, a provider can view your client record and support plan. They can also accept the referral and start organising services for you. If you lose your code, you can log in to your My Aged Care Online Account to see it.

If you want to change providers, you will need to reactivate your referral code. You can do this in your My Aged Care or by calling us on 1800 200 422.

You will receive a letter from My Aged Care when you are assigned a Support at Home Package.
Your letter will also provide you with a Referral Code to activate your Support at Home Package funding – you will need to provide your Referral Code to your Services Provider to facilitate the activation of your Support at Home package.

STEP 8: Raising concerns about your assessment outcome

You have the right to raise any concerns about your assessment outcome, such as priority or classification levels. Your letter will have further information about how you can appeal the decision.