- We're currently supporting participants Australia wide
We’re a service provider, proudly offering a range of personalised support services across Australia, including disability support, aged care, and transport services.
Monte Care respectfully acknowledges the Traditional Custodians of the land on which we work and live. We pay our respects to Elders past, present, and emerging, and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
Important: The information on this site is not comprehensive and largely general information only. Note that there are some services Monte Care can provide that are not included in this site. While Monte Care has made every effort to ensure that the information contained in this site reflects the true nature of its services, are up-to-date, and from reliable sources, Australian laws change and the changes could affect the services Monte Care provides. We ask you to contact Monte Care about any questions you may have, in particular, the suitability of services to your individual circumstances, needs, and objectives before making any decision to engage Monte Care. Monte Care is not responsible for errors or omissions or for the results obtained from the use of or your misunderstanding of the information on this site.
These simple steps may help you.
STEP 1: Check your eligibility
STEP 2: Make a request for an Aged Care assessment for a Support at Home Package with My Aged Care via:
STEP 3: Complete the application form
You may complete the application yourself or with the help of another person as your supporter.
3.1 What will I be asked when I apply?
You will be asked some simple questions about your current situation and your goals to check if you meet the requirements for an assessment. As such, you will be asked about:
If you meet the requirements for an assessment, you will be asked for a few more details to complete your application.
Once your application is complete, you will get a call from an assessment organisation to discuss your needs and, depending on the outcome of the discussion, arrange a date for the assessment that is carried out in your home or at other locations or via telehealth.
STEP 4: Prepare for your assessment meeting
The assessor will ask to see some documents. Make sure that you have the following documents and information:
Your assessor will ask you about:
4.1 Your Support Plan
Your assessor will work with you to develop your support plan
Your support plan sets out the care and services that will best help you. It may also contain things that help you regain confidence and the ability to resume daily activities – it records what’s discussed and agreed during your assessment such as:
STEP 5: Your assessment result
If you are approved for Support at Home, the assessment organisation will send you (and, where relevant, your registered supporter) by post or email a Notice of Decision letter. You can also view your support plan by logging into your My Aged Care Online Account.
5.1 Notice of Decision Letter
The Notice of Decision letter contains:
5.2 Support at Home Priority System
You will be placed in the Support at Home Priority System until you are allocated with a Support at Home your budget or funding. This means you will be placed on a waitlist (based on your needs and circumstances).
The wait time for funding depends on the date of approval, your Priority Category, based on the information collected during your aged care assessment, and if you’re approved for a short-term pathway. The higher your priority category, the less time you will have to wait to start receiving your approved funding.
The Support at Home Priority System allocates funding based on the following categories:
If you’re actively seeking care when you’re approved, you will be automatically placed in the Support at Home Priority System. Your status will be set as ‘seeking services’ and you will receive funding as soon as it becomes available.
In some instances, you may get access to AT-HM funding while waiting for Support at Home ongoing funding.
5.3 Assistive Technology – Home Modifications (AT-HM)
If you have been approved to receive funding through the AT-HM scheme, it uses separate priority systems to allocate funding:
5.4 Interim Funding
When wait times for ongoing funding in the Support at Home Priority System are longer than expected, you may be assigned interim funding, which means 60% of your approved funding will be allocated, allowing you to receive the most critical services to help you remain living at home. The rest of your budget is assigned as soon as funding is available.
STEP 6: Budget or Funding Approval
You will receive a letter telling you that you’ve been allocated Support at Home funding, including information about any short-term pathway approvals.
You have 56 days from the date of your letter to enter into a service agreement with your chosen provider and start services. You can contact My Aged Care for a 28-day extension if you need more time to find a suitable provider.
If you do not enter into a service agreement and start services within that period, your funding will be withdrawn. It will then be allocated to the next person on the Support at Home Priority System. You can re-join the Support at Home Priority System by calling My Aged Care.
STEP 7: Your Support at Home package and your Referral Code
A referral code is your unique reference number for receiving services. You give the referral code to your chosen provider. With the code, a provider can view your client record and support plan. They can also accept the referral and start organising services for you. If you lose your code, you can log in to your My Aged Care Online Account to see it.
If you want to change providers, you will need to reactivate your referral code. You can do this in your My Aged Care or by calling us on 1800 200 422.
STEP 8: Raising concerns about your assessment outcome
You have the right to raise any concerns about your assessment outcome, such as priority or classification levels. Your letter will have further information about how you can appeal the decision.
