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Better support with Monte Care

At Monte Care, we’re passionate about providing personalised, high quality care that empowers individuals to live with dignity, independence, and confidence.

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Putting you at the heart of everything we do

At Monte Care, our passion for providing high quality care stems from our own personal experiences that include palliative, disability, and aged care.

Having cared for our loved ones, we have seen firsthand the positive impact that genuine care and support can have on their lives.

Our combined personal experiences, skills and expertise that extends to high level nursing care, legal, compliance, risk and financial acumen, together with our commitment to delivering compassionate, personalised care to those who need it most, have led us to establish Monte Care.

We believe in empowering individuals to live with dignity, respect and independence, and it’s this deep-rooted passion that drives everything we do, ensuring everyone we support receives the care and respect they deserve.

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Rooted in Kogarah, NSW, Monte Care is deeply committed to growing a sense of community, no matter where you are.

While we proudly serve our local area, our reach extends across Australia, ensuring that individuals from all corners can access our tailored support services.

We understand the importance of building strong, meaningful connections, both within homes and within communities. Whether it’s providing care locally or supporting participants and recipients nationwide, we’re here to ensure everyone feels valued and included, always respecting the unique needs of each individual and their surroundings.

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Improving lives

At Monte Care, our mission is to improve the lives of every person we support. We focus on creating meaningful, positive changes that enhance independence, wellbeing, and overall quality of life, ensuring that everyone can live to their fullest potential.

Integrity

We believe in doing the right thing, always. Our commitment to integrity means being transparent, honest, and accountable in all that we do, building trust with the individuals and families we support.

Partnership & collaboration

We know that the best outcomes come from working together. That’s why we actively partner with the individuals we support, their families, and communities, nurturing strong collaboration to provide the most personalised and effective care.

Respect & dignity

At the core of our care is respect for every individual’s unique journey. We treat everyone with the dignity they deserve, ensuring their voice is heard and their choices are honoured, empowering them to live with confidence.

Commitment to quality care

We’re committed to delivering the highest standard of care. By continually improving our services and focusing on best practices, we ensure that every person receives the compassionate, tailored support they deserve.

What we believe in and stick by at Monte Care

At Monte Care, we believe in putting people first.

We are dedicated to providing care that truly makes a difference, ensuring that each person we support feels valued, respected, and empowered. Our focus is on understanding individual needs and delivering care that not only improves daily life but also enhances overall wellbeing. By working closely with the individual we support, their family, and the community, we strive to create an environment where everyone can thrive and live life to the fullest.

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We’re a service provider, proudly offering a range of personalised support services across Australia, including disability support, aged care, and transport services.

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Monte Care respectfully acknowledges the Traditional Custodians of the land on which we work and live. We pay our respects to Elders past, present, and emerging, and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Important: The information on this site is not comprehensive and largely general information only. Note that there are some services Monte Care can provide that are not included in this site. While Monte Care has made every effort to ensure that the information contained in this site reflects the true nature of its services, are up-to-date, and from reliable sources, Australian laws change and the changes could affect the services Monte Care provides. We ask you to contact Monte Care about any questions you may have, in particular, the suitability of services to your individual circumstances, needs, and objectives before making any decision to engage Monte Care. Monte Care is not responsible for errors or omissions or for the results obtained from the use of or your misunderstanding of the information on this site.

Have not yet applied for an Aged Care Support at Home Package?

These simple steps may help you.

STEP 1: Check your eligibility

  • You must be over 65 years or older; or
  • You must be 50 years or older if you identify as an Aboriginal or Torres Strait Islander person,

    and are in need of services to support you to stay at home.

STEP 2: Make a request for an Aged Care assessment for a Support at Home Package with My Aged Care via:

  • Online: myagedcare.com.au – the application takes 10 – 15 minutes
  • Phone: 1800 200 422 – there are support options available if you need assistance on the call.
  • In person – make an appointment with an Aged Care Specialist Officer (ACSO) at a Services Australia centre or by calling 1800 227 475.

STEP 3: Complete the application form

You may complete the application yourself or with the help of another person as your supporter.

3.1 What will I be asked when I apply?

You will be asked some simple questions about your current situation and your goals to check if you meet the requirements for an assessment.  As such, you will be asked about:

  • your health
  • how you’re managing at home
  • any support you’re currently receiving
  • what could help you live well (e.g. to maintain a healthy lifestyle, do more of the things you enjoy or get around more easily).


If you meet the requirements for an assessment, you will be asked for a few more details to complete your application.

Once your application is complete, you will get a call from an assessment organisation to discuss your needs and, depending on the outcome of the discussion, arrange a date for the assessment that is carried out in your home or at other locations or via telehealth.

STEP 4: Prepare for your assessment meeting

The assessor will ask to see some documents.  Make sure that you have the following documents and information:

  • your Medicare card and one other form of ID – such as driver’s license, healthcare card, passport or DVA card
  • a copy of any referrals from your doctor  
  • contact details for your GP or other health professionals  
  • information on any support you receive
  • information you already have about aged care services that you may want to discuss.


Your assessor will ask you about:

  • what support you already have, and if it will continue
  • your lifestyle and health, including any concerns you may have
  • how you’re going with completing daily tasks and activities around the home
  • if you have problems with your memory
  • any issues relating to home and personal safety
  • family, community, and cultural activities
  • speaking to your GP or other health professionals.


4.1 Your Support Plan

Your assessor will work with you to develop your support plan

Your support plan sets out the care and services that will best help you. It may also contain things that help you regain confidence and the ability to resume daily activities – it records what’s discussed and agreed during your assessment such as:

  • your strengths
  • your difficulties
  • your goals
  • what you would like to achieve
  • what preferences you have for your services.


STEP 5: Your assessment result

If you are approved for Support at Home, the assessment organisation will send you (and, where relevant, your registered supporter) by post or email a Notice of Decision letter. You can also view your support plan by logging into your My Aged Care Online Account. 

5.1 Notice of Decision Letter

The Notice of Decision letter contains:

  • information about the services you’re approved to receive
  • approval for any short-term support, if applicable
  • the reasons and evidence supporting the assessor’s decision
  • your rights to have the decision reviewed if you disagree with it
  • a copy of your Support Plan. 


5.2 Support at Home Priority System

You will be placed in the Support at Home Priority System until you are allocated with a Support at Home your budget or funding. This means you will be placed on a waitlist (based on your needs and circumstances).

The wait time for funding depends on the date of approval, your Priority Category, based on the information collected during your aged care assessment, and if you’re approved for a short-term pathway. The higher your priority category, the less time you will have to wait to start receiving your approved funding.

The Support at Home Priority System allocates funding based on the following categories:

  • Urgent
  • High
  • Medium
  • Standard


If you’re actively seeking care when you’re approved, you will be automatically placed in the Support at Home Priority System. Your status will be set as ‘seeking services’ and you will receive funding as soon as it becomes available.  

In some instances, you may get access to AT-HM funding while waiting for Support at Home ongoing funding.  

5.3 Assistive Technology – Home Modifications (AT-HM)

If you have been approved to receive funding through the AT-HM scheme, it uses separate priority systems to allocate funding:

  • immediate
  • high
  • medium
  • standard.


5.4 Interim Funding

When wait times for ongoing funding in the Support at Home Priority System are longer than expected, you may be assigned interim funding, which means 60% of your approved funding will be allocated, allowing you to receive the most critical services to help you remain living at home. The rest of your budget is assigned as soon as funding is available. 

STEP 6: Budget or Funding Approval

You will receive a letter telling you that you’ve been allocated Support at Home funding, including information about any short-term pathway approvals.  

You have 56 days from the date of your letter to enter into a service agreement with your chosen provider and start services. You can contact My Aged Care for a 28-day extension if you need more time to find a suitable provider.

If you do not enter into a service agreement and start services within that period, your funding will be withdrawn. It will then be allocated to the next person on the Support at Home Priority System. You can re-join the Support at Home Priority System by calling My Aged Care.

STEP 7: Your Support at Home package and your Referral Code

A referral code is your unique reference number for receiving services. You give the referral code to your chosen provider. With the code, a provider can view your client record and support plan. They can also accept the referral and start organising services for you. If you lose your code, you can log in to your My Aged Care Online Account to see it.

If you want to change providers, you will need to reactivate your referral code. You can do this in your My Aged Care or by calling us on 1800 200 422.

  • You will receive a letter from My Aged Care when you are assigned a Support at Home Package.
  • Your letter will also provide you with a Referral Code to activate your Support at Home Package funding – you will need to provide your Referral Code to your Services Provider to facilitate the activation of your Support at Home package.


STEP 8: Raising concerns about your assessment outcome

You have the right to raise any concerns about your assessment outcome, such as priority or classification levels. Your letter will have further information about how you can appeal the decision.

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