Get started, contact Monte Care

We’re here to help, reach out to Monte Care today for personalised support and guidance, and let’s work together to meet your care needs.

Make a general enquiry or referral today

Whether you’re seeking more information about our services or looking to make a referral, we’ve made it easy for you.

Just fill out our contact or referral form, and one of our friendly team members will get back to you promptly. We’re here to guide you every step of the way, ensuring that you receive the care and support tailored to meet your unique needs.

Contact form

Referral form

Your name

Your contact number

Your email address

How do you know the participant?

Participant's name

Participant's contact number

Participant's email address

Services required

Anything else we should know?

Funds management

Your questions, answered. Everything you need to know about our services

We know you might have questions about how Monte Care works, and we’re here to provide clear answers.

Here you’ll find some of the most common queries we receive about our services, how to get started, and what you can expect from us. If you have any other questions, feel free to reach out to us directly!

What services does Monte Care provide?

Monte Care offers a range of services, including NDIS disability support, aged care and transport services, all of which can be tailored to meet your individual needs.

How do I make an enquiry or referral?

You can easily make an enquiry or referral through our online form or by contacting us directly via phone or email. Our team will guide you through the process.

Do you operate outside of Kogarah?

While we are based in Kogarah, New South Wales, we provide services across Australia, ensuring participants nationwide can access our care and support.

What qualifications do your support workers have?

All of our support workers, nurses, and other health professionals are carefully selected, screened, and trained to ensure they meet the highest standards of care, with a focus on providing respectful and dignified support.

Have not yet applied for an Aged Care Support at Home Package?

These simple steps may help you.

STEP 1: Check your eligibility

You must be over 65 years or older; or
You must be 50 years or older if you identify as an Aboriginal or Torres Strait Islander person,

and are in need of services to support you to stay at home.

STEP 2: Make a request for an Aged Care assessment for a Support at Home Package with My Aged Care via:

Online: myagedcare.com.au – the application takes 10 – 15 minutes
Phone: 1800 200 422 – there are support options available if you need assistance on the call.
In person – make an appointment with an Aged Care Specialist Officer (ACSO) at a Services Australia centre or by calling 1800 227 475.

STEP 3: Complete the application form

You may complete the application yourself or with the help of another person as your supporter.

3.1 What will I be asked when I apply?

You will be asked some simple questions about your current situation and your goals to check if you meet the requirements for an assessment. As such, you will be asked about:

your health
how you’re managing at home
any support you’re currently receiving
what could help you live well (e.g. to maintain a healthy lifestyle, do more of the things you enjoy or get around more easily).

If you meet the requirements for an assessment, you will be asked for a few more details to complete your application.

Once your application is complete, you will get a call from an assessment organisation to discuss your needs and, depending on the outcome of the discussion, arrange a date for the assessment that is carried out in your home or at other locations or via telehealth.

STEP 4: Prepare for your assessment meeting

The assessor will ask to see some documents. Make sure that you have the following documents and information:

your Medicare card and one other form of ID – such as driver’s license, healthcare card, passport or DVA card
a copy of any referrals from your doctor
contact details for your GP or other health professionals
information on any support you receive
information you already have about aged care services that you may want to discuss.

Your assessor will ask you about:

what support you already have, and if it will continue
your lifestyle and health, including any concerns you may have
how you’re going with completing daily tasks and activities around the home
if you have problems with your memory
any issues relating to home and personal safety
family, community, and cultural activities
speaking to your GP or other health professionals.

4.1 Your Support Plan

Your assessor will work with you to develop your support plan

Your support plan sets out the care and services that will best help you. It may also contain things that help you regain confidence and the ability to resume daily activities – it records what’s discussed and agreed during your assessment such as:

your strengths
your difficulties
your goals
what you would like to achieve
what preferences you have for your services.

STEP 5: Your assessment result

If you are approved for Support at Home, the assessment organisation will send you (and, where relevant, your registered supporter) by post or email a Notice of Decision letter. You can also view your support plan by logging into your My Aged Care Online Account.

5.1 Notice of Decision Letter

The Notice of Decision letter contains:

information about the services you’re approved to receive
approval for any short-term support, if applicable
the reasons and evidence supporting the assessor’s decision
your rights to have the decision reviewed if you disagree with it
a copy of your Support Plan.

5.2 Support at Home Priority System

You will be placed in the Support at Home Priority System until you are allocated with a Support at Home your budget or funding. This means you will be placed on a waitlist (based on your needs and circumstances).

The wait time for funding depends on the date of approval, your Priority Category, based on the information collected during your aged care assessment, and if you’re approved for a short-term pathway. The higher your priority category, the less time you will have to wait to start receiving your approved funding.

The Support at Home Priority System allocates funding based on the following categories:

Urgent
High
Medium
Standard

If you’re actively seeking care when you’re approved, you will be automatically placed in the Support at Home Priority System. Your status will be set as ‘seeking services’ and you will receive funding as soon as it becomes available.

In some instances, you may get access to AT-HM funding while waiting for Support at Home ongoing funding.

5.3 Assistive Technology – Home Modifications (AT-HM)

If you have been approved to receive funding through the AT-HM scheme, it uses separate priority systems to allocate funding:

immediate
high
medium
standard.

5.4 Interim Funding

When wait times for ongoing funding in the Support at Home Priority System are longer than expected, you may be assigned interim funding, which means 60% of your approved funding will be allocated, allowing you to receive the most critical services to help you remain living at home. The rest of your budget is assigned as soon as funding is available.

STEP 6: Budget or Funding Approval

You will receive a letter telling you that you’ve been allocated Support at Home funding, including information about any short-term pathway approvals.

You have 56 days from the date of your letter to enter into a service agreement with your chosen provider and start services. You can contact My Aged Care for a 28-day extension if you need more time to find a suitable provider.

If you do not enter into a service agreement and start services within that period, your funding will be withdrawn. It will then be allocated to the next person on the Support at Home Priority System. You can re-join the Support at Home Priority System by calling My Aged Care.

STEP 7: Your Support at Home package and your Referral Code

A referral code is your unique reference number for receiving services. You give the referral code to your chosen provider. With the code, a provider can view your client record and support plan. They can also accept the referral and start organising services for you. If you lose your code, you can log in to your My Aged Care Online Account to see it.

If you want to change providers, you will need to reactivate your referral code. You can do this in your My Aged Care or by calling us on 1800 200 422.

You will receive a letter from My Aged Care when you are assigned a Support at Home Package.
Your letter will also provide you with a Referral Code to activate your Support at Home Package funding – you will need to provide your Referral Code to your Services Provider to facilitate the activation of your Support at Home package.

STEP 8: Raising concerns about your assessment outcome

You have the right to raise any concerns about your assessment outcome, such as priority or classification levels. Your letter will have further information about how you can appeal the decision.